Política de reembolso
RETURN AND REFUND POLICY
Last updated September 15, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Interpretation and Definitions
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
For the purposes of this Refund Policy:
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- We (referred to as either, "We", "Us" or "Our" in this Agreement) refers to MAD VISION LLC, located at 3201 NE 183rd St, Aventura, FL 33160, United States.
- Service refers to the Website.
- Website refers to the Arthur & Sons accessible from https://usa.arthursons.com.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags, labels and invoices attached.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: firstname.lastname@example.org .
You will be informed about the next steps accordingly.
Note: Make sure to check whether the seal is intact or not because if not then the product won't be eligible for the exchange. Please pack the product in the same condition as you have received it.
Kindly make a product-unboxing video while opening the package for the first time.
What are the cases in which I can return an item?
You can return an item for the following reasons:
- Received the wrong product/colour/size.
- Received the wrong prescription lens.
- Received the wrong quantity.
- Received a damaged product.
Which are the items that cannot be returned/replaced?
Returns will not be accepted under the following conditions:
- If a request is initiated after 30 days of delivery of an order
- Final SALE items cannot be returned.
- If you uploaded the wrong prescription while placing the order.
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
- Serial Number has been defaced.
- Product has been opened or used.
- Product is damaged, broken or destroyed.
- Return or replacement request for any free or complimentary products.
- Any other reasons which are not covered under the cases in the previous section. For example, "I placed an order for the wrong product", "I don't like the product", "Product is no longer required", "I want to exchange the delivered product for a different one", etc.
Your Return Package must meet the following conditions:
- Ensure no scratches are made. The frames should not be bent or twisted. All screws and any embedment should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any.
- The price tag and any other identification tag, the invoice and the original packing must be intact and sent back;
How long will it take for the return process to complete?
We will make sure that the return is smooth and fast. As we receive your request for an exchange within 30 days of the delivery date, we will process your return within 10 days.
Due to the current scenario of pandemic COVID-19, there might be some delays, but your product and your money is in safe hands.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
MAD VISION LLC
3201 NE 183rd st, unit 301
Aventura, FL 33160
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM WHICH WILL CHECK THE RETURNED PRODUCTS AND THEIR DECISION OF YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURNED PRODUCT IF THERE IS DAMAGE TO THE PRODUCT AND/OR PRODUCT PACKAGING. IF A RETURNED PRODUCT IS REJECTED, NO REFUND WILL BE ISSUED TO THE CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED BACK TO THEM AT THEIR OWN COST.
RULES FOR ACCEPTING SHIPMENTS
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
REPEATED RETURN REQUESTS
- We reserve the right to impose such charges as is necessary to reimburse the expense of delivery and pick-up if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.
- The liability and risk of such returns shall be on you to establish your claim for return. Refunds for returned products or replacements shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) business days from the receipt of your item to process your return. Refunds will be either in the form of store credits or to the original payment method that You used while making the purchase. We will notify you by email when your refund has been processed.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days after intimation by the customer.
Cancellations by you – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back to your original payment method. If we have already shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by us – Under certain circumstances, it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back to your original payment method.
If you have any questions concerning our return policy, please contact us at: